"Alessandro's Selection is a first-of-its-kind online store focused on Italian food and travel. Alessandro Martini is the owner of Italian Days Food Experience, one of Italy's most dynamic and popular food experiences ranked #1 activity in Trip Advisor. The online shop channels all of the knowledge and experience that Alessandro has gained over the past seven years showing thousands of guests from around the world some of Italy's greatest culinary treasures—from 25-year-old balsamic vinegar to the finest Parmigiano-Reggiano and charcuterie. You can buy these world-class ingredients to stock your fridge and pantry at home, then book an Italian Days food experience that allows you to travel straight to the source to meet the artisans behind these ingredients. We don't just sell authentic Italian products, but once-in-a-lifetime food experiences that will change how you view one of the world's greatest food cultures."
RECENT ORDERS / MODIFYING AN ORDER
If you have questions about your recent order, would like to find out the status or modify it, you can e-mail customer support at email@example.com. A customer support representative should respond to you within 2 business day.
PROBLEMS WITH AN ORDER YOU HAVE RECEIVED
We are committed to providing the highest quality products and assuring that each product we ship out meets our freshness standards. Should you have a problem with any of the products that you have received from Alessandro Selection, please contact us and we'll happy to find a resolutions for you.
FOR RESTAURANTS, HOTELS, AND OTHER RETAILERS
If you run a restaurant, hotel, or retail store, and are interested in setting up a wholesale account with Alessandro Selection, please write as an Email to: firstname.lastname@example.org.
WHERE WE DELIVER
At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses. Perishable food items can only be delivered within the continental United States, Alaska and Hawaii. We will also deliver perishable food items to certain areas of Puerto Rico as long as FedEx offers overnight service to that zip code.
SHIPPING TO AN APARTMENT, CONDO, OR GATED HOME
If you are shipping to an apartment building or condo, the shipping carrier will not leave the package outside of your door. If you have a doorman or reception that typically receives packages the shipping carrier may leave the package with them. We cannot be responsible for a package if it is delivered to an apartment or condo and then not left at the door because nobody is home to receive the order. Also note that any order above $700 will require a signature, and someone must be home to receive the shipment.
If you are shipping to a gated home, you must make sure that someone is available to open the gate when the shipping carrier arrives, as packages will not be left at the front of the gate. We cannot be responsible for packages that are not left at a gated home because nobody is at the residence when the delivery is made.
SIGNATURE RELEASE OR SIGNATURE REQUIRED OPTION
Although we do provide the option for you to select whether you want an order to be left at the door if nobody is home to sign for it, the decision to leave the package or not is at the sole discretion of the shipping carrier's delivery driver. If your area is deemed to be a high-crime or unsafe area, the driver will not leave the package. If you are delivering to an apartment or condo that does not have a receiving area for packages, the carrier's delivery driver will also not leave the package outside of your door. We cannot be responsible for packages that are not left due to the named circumstances above. Please take care in having orders delivered to an address where you know someone will be home. Packages over $700 in value will require a signature and someone will need to be home to receive it.
Packages are shipped using FedEx and we offer Fedex Home Delivery with Ground Serice so 1-5 Business days (3-7 business days to and from Alsaka and Hawaii) We cannot offer any shipping refund for packages that miss their estimated delivery time by FedEx.
ORDER FULFILLMENT TIME FRAMES
We will ship once a week.
PRODUCT AVAILABILITY AND OUT-OF-STOCK ITEMS
We regularly update our site so it shows the current availability of items. However, as we do also service wholesale customers who can make large purchases at times, sometimes we may run out of stock of an item. During the checkout process, on the Shipping Information page, we provide you with 4 options of how you would like us to handle your order in the event that an item is out of stock. We provide the options of:
LOCAL PICKUP AVAILABLE IN DELRAY BEACH
If you life nearby Delray Beach, you can make the order online in our Online Shop, and after this contact us, so we can accord the pick up time and day for your products.
INFORMATION YOU PROVIDE TO US
In the course of doing business with either by shopping on our website or by talking with our customer service representatives, you will willingly provide us with some personal information, such as your name, address, contact information and shopping choices. By providing this information to us, you authorize us to store this information, use it to complete the fulfillment of your order, use it to provide suggestions to make your shopping experience better, and for following up with communications regarding your order. We may also use this information for future marketing to you. At times we work with other third-party companies and we may share information about you with them, such as with FedEx to complete the fulfillment of your order, or with companies in a cooperative marketing effort. Any credit card information you provide to us for completing your order is never shared with anyone and is only ever used to complete an order transaction. If you only wish to have your information used by us and for the fulfillment of your order and not shared with any third-party companies, simply email us to let us know.
ORDER CANCELLATION / MODIFICATION
We will honor all order cancellation and modification requests as much as possible. However, we do pack many orders a day, and if your order has already been packed it may be impossible to cancel or modify it simply because it can be one box out of hundreds shipping out and we might not be able to find it. During November and December simply due to the sheer volume of holiday orders, we are not able to cancel or modify orders once they are placed.
We cannot accept returns of any perishable items. We just wouldn't feel comfortable reselling a perishable food item that hasn't always been in our control, and we hope you'll feel comfortable knowing that you're only ever going to receive products that are always within our control. Many other food companies do allow their customers to return perishable food items - that just doesn't feel "right" to us. Do you want to eat a piece of cheese that was in a stranger's house for a couple of days? We don't! We can however accept the return of any non-perishable, canned or packaged food item. If you are looking to make a return though you must contact us within 2 business days of receiving the product to request a return. Any returned merchandise can only be accepted if it is in perfect resalable condition. Note that there will be a 5% or $5 restocking fee, whichever is greater.
DEFECTIVE OR DAMAGED MERCHANDISE
We take all measures possible to assure your order is received intact and in proper condition. Sometimes though the route to your house gets a bit more bumpy than anyone can control. In the event that you receive a defective or damaged product, please contact us immediately after receiving your order. Do not throw anything out or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and then email it to us at email@example.com Depending on the issue, order issues may be resolved with a replacement product being issued, a store credit, a credit to your order, or any other means we feel is appropriate.
Our products are subject to availability due to weather and seasonal variations. We reserve the right to make changes to its pricing to reflect changes in market supply. We pledge to make the customer aware of any changes as soon as it is possible.
INFORMATION WE COLLECT FROM YOUR SHOPPING EXPERIENCE
We may use third party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous.
PLEASE READ THIS CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. THIS SECTION PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Election for Binding Arbitration
This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of our relationship. Any dispute or claim made by you against Alessandro Selection (or against any of our parent or affiliate companies) arising out of or relating to this purchase or your use of the Alessandro Selection website (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that (a) you may take claims to small claims court if they qualify for hearing by such a court, or (b) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us. However, even for those claims that may be taken to court, you and we both waive any claims for punitive damages and any right to pursue claims on a class or representative basis.
You must first present any claim or dispute to Alessandro Selection by contacting our Customer Service department to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within 60 days. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association (“AAA”) as modified by this agreement. The AAA Rules and information about arbitration and fees are available upon request from the AAA. You and we agree that this agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law. Unless you and we agree otherwise, any arbitration will take place in Palm Beach County, Florida and will be conducted in the English language. An arbitrator may not award relief in excess of or contrary to what this agreement provides, order consolidation or arbitration on a class wide or representative basis, or award punitive damages or any other damages aside from the prevailing party’s actual damages, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. In any arbitration applying the AAA Rules applicable to large/complex cases, the arbitrators must also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the AAA Rules. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, than the remainder shall still be given full force and effect.
Costs of Arbitration
All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration.
Waiver of Punitive Damage Claims and Class Actions
By this Agreement, both you and Gourmet Food Store are waiving certain rights to litigate disputes in court. If for any reason this arbitration clause is deemed inapplicable or invalid, you and Gourmet Food Store both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class or consolidated basis or in a representative capacity.
Governing Law – Florida
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida notwithstanding any conflict of law rules.
Disclaimers and Limits of Liability
It is understood by both parties that consuming undercooked seafood or meat products may make you sick. Please make sure you cook all raw meat and seafood products to the correct temperature prior to consuming.
In the event that Alessandro Selection is found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the dollar value of the order that you had placed or the value of the product that came into question. Gourmet Food Store shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages.
The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this agreement. In such jurisdiction, our liability is limited to the greatest extent permitted by law.
Alessandro Selection may assign all or part of this agreement without such assignment being considered a change to the agreement, and without notice to you. We are then released from all liability. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the terms and conditions of this agreement.
This agreement is the complete and exclusive statement of agreement between you and Gourmet Food Store, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.
SOCIAL MEDIA LOGIN INFORMATION
You have the option to setup an account or checkout using your social media account including Facebook, Google+, Yahoo, LinkedIn, Instagram and Twitter. Using these social media apps with our store is purely optional and not required to shop with us. If you use them, we will request for to have certain information from your social media account shared with our store to allow you to easily checkout and setup an account. We will also request interest and biographic information from your social media account to tailor your shopping experience with our storefront to better meet your shopping needs.
If you have any other questions or concerns, please e-mail us at firstname.lastname@example.org and our knowledgeable customer service representatives will be happy to assist you.
Signature for delivery: a $3.00 fee if you require a signature
Alaska and Hawaii: the shipping charge is a flat rate of $40 (only up to 70 lbs)
Handling Fee: a handling fees is added to the total shipping and handling charge for orders as follows:
|Order Amount||Handling Fee|
Flat Rate Shipping
$14 FLAT RATE Standard Shipping: Allow 3 - 8 business days for delivery after shipped from Alessandro Selection Warehouse
Shipping charges are per address.
Alaska and Hawaii
If you are shipping to an Alaska and Hawaii address, the shipping charge is a flat rate of $40. If you have any questions please contact us: email@example.com
We can only give a delivery guarantee based on the ship-to address that you enter in the shopping cart. Our online shopping cart captures information exactly as you enter it. Please review the ship-to address before completing your order.
Unfortunately, we do not ship to PO Box addresses.
FedEx will deliver your package
We have proudly partnered with FedEx to provide our customers fast, affordable delivery of our scrumptious Italian bites to locations within the United States.
Incorrect Addresses, Claims and Exceptions
Please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the package has left Alessandro Selection warehouse.
Please inspect your order immediately upon receipt. Contact Customer Service within a reasonable amount of time of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, Alessandro Selection cannot be responsible for damaged or spoiled product due to the following:
Product and package prices don't include VAT or shipping and handling costs.
See all details in your card before check out.
If you have any other questions or concerns, please email us at firstname.lastname@example.org and our knowledgeable Costumer Service representatives will be happy to assist you.